updated Samsung is advising clients against succumbing to Microsoft’s nagging and installing windows 10.
The customer electronics large’s aid workforce have admitted drivers for its pcs nevertheless don’t paintings with Microsoft’s most up-to-date operating system and told clients they must genuinely now not make the upgrade.
That’s almost a 12 months after Microsoft released home windows 10 and with a month to head until its successor – windows 10 Anniversary replace – lands.
Samsung’s customers have complained time and again over the past 12 months of being either unable to put in Microsoft’s working machine on their machines or windows 10 not running nicely with components in the event that they do prevail.
however, with the only-12 months anniversary speedy coming near it appears neither of those tech giants have succeeded in solving those continual troubles.
A register reader with a Samsung NP-R590 laptop were given in touch when he couldn’t set up home windows 10 and after he approached Samsung aid.
He complained that his Broadcom wi-fi card does now not paintings with windows 10.
In an e-mail visible by using The register, our reader changed into informed frankly with the aid of Samsung:
“surely talking, we don’t endorse set up of home windows 10 to any Samsung computer or computer and we’re nonetheless coordinating with Microsoft regarding to this rely,” Samsung’s united kingdom guide stated.
“The Drivers that we’ve got on our website are not yet compatible to the cutting-edge version of windows. What we typically suggest is to preserve the modern windows version and we’ll replace you once the windows 10 haven’t any greater problems on any Samsung laptops and computers or even monitors.”
Samsung’s e mail limply suggested the reader to contact Microsoft immediately for more data, at its Thames Valley Park campus in Berkshire, uk.
The check in contacted Microsoft to discover when up to date drivers for Samsung pcs and home windows 10 might be released.
Microsoft most effective managed a boilerplate assertion attributed to a spokesperson. “Microsoft and Samsung are committed to windows 10, and are running carefully together to offer the exceptional feasible windows 10 upgrade experience,“ it said.
Microsoft “recommended” Samsung customers to visit that organisation’s personal website to “ensure upgrade is supported through their computer”. ®
update
A Samsung spokesperson has contacted us because the guide of this story to mention:
We apologise for any confusion as a result of a current incident where a customer support consultant mistakenly provided wrong facts approximately windows 10 improvements for Samsung notebooks. We would love to remind our customers that they are able to visit the Samsung internet site where there may be precise information on the home windows 10 upgrade applicability for each Samsung pocket book model run via home windows 7, windows 8 and windows eight.1